• Senior Technical Product manager supporting multidisciplinary domain-based teams on the USCIS Global case management system to support and enhance adjudication for asylum and refugee seekers. I don't just build products; I unstick complex situations through strategic stakeholder engagement, clear technical communication, and a relentless focus on improving user experience for both applicants and adjudicators alike.
• Revitalized case management efficiency—reducing same-day interview reschedules by 100% while reducing overall scheduling churn by 6%, directly translating to faster case processing for vulnerable populations while saving USCIS staff an estimated 2,400+ hours annually
• Improved communication efficiency between USCIS and asylum applicants by 13% year over year, providing clearer interview notifications to applicants
• Refined case load specifics across portfolios by 24%, improving asylum case processing velocity by 12%
• Implemented automation features, increasing automated case handling by 50%
• Established data analytics framework and developed Product Management team capabilities to deliver rapid analytics, measuring feature adoption and enhancing data interoperability between USCIS applications

• Built Product Organization including end-to-end process for managing requirements, scoping development and marketing work, and delegating to engineering leads in concert with C Suite and cross-functional teams
• Managed backlog of all DOD open source (OS) and consumer-facing product streams
• Modernized architecture and systems to better align with customer requirements and next-generation solutions
• Reduced errors by automating deployments and improving documentation and cross-functional communication
• Prioritized large-scale machine learning collaboration in cloud and on-prem PaaS and IaaS, introducing a market-competitive data streaming feature and elevating shared services deployments
• Defined UI/UX design and modernization of DoD OS data science platform STITCHES, Admin dashboards and reports

• Achieved a 25% increase in client retention and a 28% reduction in operating costs YoY, along with a significant 6-month reduction in time-to-market through strategic feature prioritization and client expectation management
• Led a team of senior product designers to develop the ThreadFix UI/UX design system and platform style guide for a scalable Microservices SaaS deployment – shifting from on-prem-only, Monolithic Architecture
• Established an efficient product operating model; defined vital KPIs and objectives aligned to business goals
• Developed comprehensive sales and marketing packages; managed platform technical and design direction
• Built a holistic cross-platform product strategy, gaining 6 new and retaining 4 Enterprise clients
• Led Engineering and UI/UX teams to design and implement new 0 - enterprise scaled Container Security platform offering, spearheading the ThreadFix platform transition to SaaS and resulting in 30% revenue growth
• Interviewed customers and used feedback from customer surveys to continuously inform iterative improvements to new ThreadFix frontend design, resulting in an 8% increase in customer engagement
• Conducted A/B tests to evaluate usability hypotheses and analyzed vulnerability reporting and remediation data to measure performance and success per iteration, ensuring high-confidence, data-driven decisions
• Employed market analysis and creative problem solving to define technical direction, significantly reducing technical debt and maintaining market competitiveness, while shifting Engineering and Dev teams to Agile
• Successfully managed delivery of ThreadFix Container Security through ATO certification and launch onto the DOD software marketplace, securing a $1.5 million contract and ongoing government consulting contracts

• Led POC for platform selection and headed the strategic definition, development, and training for Slack and Apple features, along with a strategic deployment runbook and an Apple-wide marketing package
• Managed a team of 15: 4 project managers, 5 devs, 2 training leads, and 4 interns to create assets, conduct stakeholder interviews, develop training content, and to manage launch readiness activities per deliverable
• Developed Go-To-Market (GTM) strategy, Apple policy changes, and seamless custom integrations, including DisclosureBot (AI+ML-powered NDA), HelpBot (Apple user onboarding), Radar (ticketing), and Calendar API
• Ensured integrations met GDPR compliance, accessibility, value, and consistency-based OKRs inline with Apple's corporate business goals
• Achieved a +3,000% increase in NDA signing, substantially enhancing Apple-wide security
• Effectively navigated and resolved conflicting priorities and policy changes through strategic negotiations with executives and global stakeholders
• Built strong relationships to elicit requirements and effectively drive change across Apple business units
• Developed user journey maps and operational workflow diagrams to successfully align Slack workspace design and Apple access controls with each business unit's goals
• Fostered harmonization and collaboration among thousands in Apple's tech ecosystem via proactive, empathetic problem solving, transparent communication, and user-friendly processes
• Worked closely with Inclusion and Diversity (I&D) groups to strategically refine Apple's internal communication and HR policies, supporting in-person community events with Slack channels, increasing participation 28%
• Created and managed multiple concurrent roadmaps, ensuring product cohesion from proof of concept to over 200,000 user global deployment
• Exceeded adoption targets by 300% over six-month launch with 15% fewer support escalations than average

• Achieved delivery of iLog’s source content restructuring, front and back-end redesign on time and under $500k budget, dramatically enhancing UI/UX and saving Apple $4MM YoY in operating costs
• Performed customer support interaction analysis and cross-platform validation with Apple Retail and Apple Authorized Service Provider case and transaction data to define and prioritize requirements
• Managed CRM and CMS search optimization, integrating NLP using LLMs trained on customer support interactions, and Knowledge Base content restructuring to improve results
• Partnered with AppleCare Design team to establish modern UI/UX guidelines for iLog frontend, internal LMS, and updated information design for internal and customer-facing Knowledge Base
• Implemented user feedback automation and telemetry, accelerating development cycles by 15%
• Delivered first major UI/UX redesign in 15 years, and first backend upgrade in 8 years to new GCRM
• Achieved a 10% decrease in customer churn, 30% increase in user satisfaction, and 12% error reduction in customer issue handling

• Led 0-1 GSX API development and SAP integration of new AppleCare for Enterprise product and support frontend interfaces with IBM, deploying in 6 months (3 months ahead of 9-month target)
• Developed API advanced protocols for AppleCare for Enterprise and IBM's offline-capable mobile repair app
• Collaborated with IBM on mobile AppleCare repair app design
• Created detailed system diagrams and API schemas to guide 16 globally-distributed teams through product development, alignment across companies, and successful delivery of all features
• Defined and implemented GSX API, EDI and SAP supply chain enhancements, resulting in a 5.7% error reduction
• Managed enterprise relationships and enhanced support for business partners in the Americas and Canada
• Achieved a 24% reduction in support calls and a 12% increase in Customer Satisfaction (CSAT)

My Grandmother taught me how to sew when I was four, I’ve been stitching ever since

• Designed and sewed/built costumes for large-scale events such as San Francisco Decompression, incorporating el wire and programming controllers to animate designs
• Designed and built custom armor with adjustable, interchangeable elements for private client eventss

I began my real estate journey in 2003, drawn to Milwaukee's diverse architecture and the opportunity to design spaces that respected historical styles while attracting renters and co-investors

• Since 2003, I've purchased and maintain three properties, including two in Austin with significant value increases (55% and 58%) and a condo in Brooklyn, achieved through hands-on involvement in property design, remodeling, and tenant management
• Designed and managed affordable, sustainable property renovations and additions for families and non-nuclear cohabitation
• Recently navigated the complex New York City real estate market, effectively evaluating properties and their financial implications, resulting in the acquisition of an affordable, sizable, condo with unlimited subletting and garage parking in a great location
• Consulted with friends and tenants in purchasing their homes by leveraging MLS data and analyzing trends like workforce shifts, seasonal buyer behavior, and market influences, ensuring financially sound and aesthetically appealing investments they continue to love

I was new to Austin, my birthday was coming up and I had never had a big birthday party, so I decided throw myself and my new friends a bash. I negotiated with a local bar owner to allow me to use the space in exchange for drink sales, redesigned the interior to look like the Korova Milk Bar from A Clockwork Orange, and added Moloko Plus to the menu.

Through friend invites and word of mouth, over 200 people showed up and threw the best birthday I'd ever had. The overwhelmingly positive reception inspired me to start my event production company.

• Successfully produced nine profitable, large-scale events for ~600 attendees per, featuring multi-stage live performances, live painting, fire dancing, VJing, and food and beverage services
• Handled talent acquisition, marketing content creation, unique stage design and construction, and staff management for each event
• Managed budget and tax records, delivering quarterly financial reports to co-investor
• Continue to provide ad hoc production consulting and volunteering at large-scale events